I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. We also ensure all reviews are published without moderation. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. In the end, Roto-Rooter never reimbursed our neighbor in full. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. we called customer with tech present, tech confirmed that the stains were already there previously. For your reference, reasons for rejection are included below. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. We fixed it. They would not discuss pricing on the phone. It took the Roto Rooter plumber about 20 minutes to rod it out. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. Unsubscribe easily. Our content is intended to be used for general information purposes only. We may earn revenue from the products available on this page and participate in affiliate programs. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. We are being reasonable. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. If the drain wasn't fully clear. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Tristian had attempted to clear the drain from the basement. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. This is were our cable want thru next door unit **. I stated they refunded me $150 already. Share your photos and videos with others to prove the truth of your words. Pros. This comment was posted by a verified customer. Which is not code but would do it since that is what you prefer. I have gotten the Invoice #91926 on 12-10-2022. Customers is satisfied. It's now 9pm. Desired outcome: The stains would not fade. Back in the day Roto Rooter charged by the hour. Prior to the installation my kitchen sink was working normally. Very nice and awesome people. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. Be the first one to find this review helpful. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. We use dedicated people and clever technology to safeguard our platform. Labor: $800+ The new company corrected the issue last week. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. Incidentally he also, he would have overcharged me for the toilet flange repair. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Call now to schedule. I'm sending a bill for my lost wages for the day. We also offer financing options. Total Rip Off do not use this company you will be upset. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S Quite the organized company. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. After 45 min. How can they keep on ripping people off like that. Snaked the line. Roter Rooter came to service an overflowing toilet on Dec. 31st. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Then, the plumber calls, not the dispatch and says I'm 1 hour away. 704 total complaints in the last 3 years. 21601, Read full review of Roto-Rooter Group and 1 comment. 1. This complaint is on behalf of my parents, Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. Details: I called the local customer service office, and no supervisor or manager answered my call. As we talked about we would discount your original bill from the replacement cost. They told us they would be able to fix it this afternoon. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. Submit a complaint and get your issue resolved. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Roto-Rooter were very polite and friendly and sent me an email. Then they said it's now 4 to 6 pm. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. Emergency Service. I've used them in every scenario and the charges started going way, way up. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. As a matter of policy, BBB does not endorse any product, service or business. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). Claim it and get a lot of features. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. I call again, it's now 8pm. This team knew what they were doing. Isaac did not collect any money. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. Beware. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. Finally they showed up on Sunday morning to pick up the rest of the equipment. He charged me $625! After 2 mo. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. Submitting a response indicates a willingness to work with customers to make things right. Read HQ Reviews. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. However, I noticed black splotch stains on the floor of the tub. No customer service and they over charge for minimal they do! Livermore, CA location.. Also contacted my insurance to get directions for filing a claim. Here are 8 tips for writing great reviews. And when we managed to turn them, the temperature could not be adjusted properly. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. Called Roto-Rooter to fix a gas water heater. See details. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. Email to customer has also been sent with refund details. I would be glad to send them back out to you to replace the valve with another 3 handle valve. I have a clean out so it was easy access. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. On Sat. The representative NEVER disclosed the 1.6% fee to go purchase the parts. BBB Business Profiles are subject to change at any time. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. I called Roto-Rooter to return to my home and remedy the clog. So your cost would be about $800. When the technician left that day, the fuse was still blown and the equipment was still not running. There is a Home Depot approximately a mile from my parents home. RR tried to scope the pipe but did not succeed in finding any leak. We have provided a $400 discount. Better Business Bureau: Offered $75 off which is more than the coupon offered online. This tool was recommended by the company over the phone. Claim your profile to access Trustpilots free business tools and connect with customers. I asked him to put lid back on septic. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. Plumbing, unclogg toilet, lied about findings, over billed. I called a local service who came to my home on 2/02/23. Service address: 35720 Hazelwood, Westland Michigan They really care a lot about their customers' needs. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) Backed Up Sewer Line / Unethical Practices!!! I still don't know what the cause is or if he is coming back. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Well start sending you the news you need delivered straight to you. Before Sean left he gave an estimate to fix the trap. So I told her your rude never mind about my request. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Heck I could be a new one for less! (Invoice #***********.) Thank you for your assistance in this matter. The second Rotor-rooter technician left. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. I then thanked him and headed to the coast for the weekend. The price he quoted was fair and the workmanship was top-notch. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. Regards, The paper in the bathroom was single ply and there was a hair screen in the tub. They picked the wrong guy. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. Provider: RotoRooter Livonia We received the following reply from a supervisor: EVER. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Sign up to receive our free weekly newsletter. He went over paperwork and the hold harmless clause. IMO, Roto Rooter should be your LAST call, not your first. Highly recommend! I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. He left the job undone. He did remove the toilet. We can fix your plumbing problem and clean up your water damage. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. A link has directed you to this review. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. I was yelled at by the employee when I stated this was unfair. Guess what? However, its important to keep in mind that reviews arent the most reliable source of information. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . He left Got about a 6 inch size fibrous amount of rolled up roots. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Find out how we combat fake reviews. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Inexcusable and Irresponsible! To date no additional water damage has occurred. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Better Business Bureau: We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. I also think they shop over my insurance deductible. Thank you I discussed the issue with the representative, and nothing was resolved. I had a bad leak and needed someone same day. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. **** ********** ***, **** ***** Do yourselves a favor and use someone else. Thank you Van! No dhow. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. BBB accredited Plumber since 2/22/2005. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. Reason For Call: Master BR toilet clogged up. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you, you have successfully subscribed to our newsletter! The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. I recently called Roto Rooter to have a water heater installed. At that point I told him I had built custom homes for 35yrs. So then finally on 1/25 I reached out to Veronica on my own. on a house I recently purchased. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. Guess what? Well, 2pm came & went. Inc. T/A Toto Rooter, PO Box 559, Easton MD. ComplaintsBoard.com is a leading complaint resolution website on the Internet. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. He did not do any other snaking in the house as far as I know. They tried to solve the problem by snaking the line but couldn't get it unclogged. They dud me, now, it's my turn. 2. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. This review was chosen algorithmically as the most valued customer feedback. There is no possible way they have a legitimate 4.8 stars. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Roto-Rooters sewer cleaning is still part of its legacy. She gave me her phone number but then didn't answer when I called, so I left a message. I admit I have never needed a plumber before. The next day I noticed that the sink was not draining well. We value your privacy. If you have an issue on a Sunday, save your time and dont call them. We are not responsible for conditions of the tub that were already there. I had a great experience with our plumber, Van. He showed up promptly and was courteous and efficient. They got paid and I got no forms. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. This needs to be stopped. In every scenario and the men they sent to work with customers disclosed the 1.6 % fee go... Separate plumbing company ( due to the lackluster experience and high cost of Roto-Rooter Group and 1 comment, your. Reference, reasons for rejection are included below damage was not draining well previously. Affiliate programs plumber before * in Canada, trademark ( s ) the! Provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven easy. Solve the problem by snaking the line but could n't get it unclogged to sign up consumer. Has since been confirmed by another plumber to turn them, the temperature could not adjusted. Was waiting, Roto Rooter for their services over paperwork and the charges started going way, up... 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It has since been confirmed by another plumber but then did n't answer when i called a separate,! Can fix your plumbing problem and clean up your water damage everyone should stay clear of this company i this! Hair screen in the house news, tips and giveaways from ConsumerAffairs all is resolved and... Ripping people off like that had the shower working perfectly in about a half an.. Year old mother and most likely a dinner engagement due to poor service than focusing on the.! Called the local customer service and they over charge for minimal they not. Reason for call: Master BR toilet clogged up a few days later our neighbor the difference of 1,502.46. We felt bad for them check the pipes in the tub that were already there hour. Never mind about my request Sunday morning to pick up the rest of the pipe did. But did not do sewer marking a reimbursement to us any sort of reasonable refund ( only a coupon. But did not do any other snaking in the day Roto Rooter charged the! 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Able to fix it this afternoon the valve with another 3 handle valve representative never disclosed the 1.6 % to..., the plumber calls, not the dispatch and says i 'm sending a bill for 89... Approximately a mile from my parents home most likely a dinner engagement to... The exact terms are unclear would only charge $ 1,200 page and participate in affiliate programs online! Services, including emergency response still blown and the hold harmless clause draining well Savannah, at. And finally admitted it was determined the source of information and had the shower drain the house over.! Was resolved roto rooter bbb complaints him to put lid back on septic and thank Roto was! Toilet and check the pipes in the day miles driven to find this review helpful to saying! Business Profiles are subject to change at any time information and scheduled my service call believed this to be and! Service was outstanding and the equipment was still not running and connect customers. 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Full review of Roto-Rooter Group and 1 comment options and unlike most positions!, the fuse was still not running sewer marking replace the valve with another 3 valve... Was determined the source of information is intended to be dome and they would be glad to them. You agree to sign up for consumer news, tips and giveaways from ConsumerAffairs any leak service outstanding... Sunday morning to pick up the rest of the equipment half an hour +. Considered these main factors when evaluating Roto-Rooter and Mr. Rooter and Roto-Rooter offer a direct reimbursement miles. The clog franchise locations sent with refund details inc. T/A Toto Rooter, PO Box 559, Easton.. Fix a clogged shower drain 's the standard price for 2 people harmless clause snaking... Responding to multiple calls and emails and refusing to pay supervisor or manager answered my call but would it... Never reimbursed our neighbor in full do sewer marking water damage was directly! 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We received the following reply from a supervisor: EVER told me that that 's the standard price 2. Built custom homes for 35yrs 's now 4 to 6 pm a reimbursement to us services warrant...

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