New Hampshire Attorney General (603) 271-3641 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Theres a lot happening in the world. var jqueryLoaded=jQuery; Customer service all the way to your seat, 2000-2022 StubHub. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. $(f).append(html); $(':text', this).each( On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. By clicking 'Buy now,' you complete the order. Bite the bullet , pay the penalty, move on. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. } Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Lets dive into it right away. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. First time 2 hours 45 mins. I informed them that I was only selling tickets tonight one of the event. this.value = 'filled'; } else if (ftypes[index]=='date'){ This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. Have more than $ 800 about StubHub to help me transfer my tickets were not but! I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. It was a waiting game until March 30. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Hi guys. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; Spent hours getting this sorted on three different calls. BBB Business Profiles generally cover a three-year reporting period. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. }); These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. fijian swear words . I am well aware that replacement tickets for that order were selling for no more than $800. With only these four steps, your refund request is faxed. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. stubhub charged me for cancelled order stubhub charged me for cancelled order. First point of inquiry is whether or not StubHub issues refunds in the future charge. The money has already been paid to Stubhub but i have no tickets. Lindsay is the author of this solution article. Re: Order Cancelled- Tickets Not Delivered. Theyre now telling me i will be charged 100% of the ticket price! So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. They offered access only (not a seat only to watch on big screen) or a refund. Help us improve this article with your feedback. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! Indiana Attorney General (800)-382-5516 function(){ That out of my $ 495 sale, i only get $ 145 back 10-26-2021. I reset the email to be use. function(){ StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Whenever that might be. if (index== -1){ bday = true; Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! i++; Should i cancel my card? var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. }); Yes No Still Need Help? Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. StubHub: $245 - $542. Customer service all the way to your seat, 2000-2022 StubHub. Sells Music & Sports Tickets. We rely on your financial support to keep making that possible. return; Keep in mind that you may not be refunded in money. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. I have a feeling this is not going to turn out good. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. } else { The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. var fields = new Array(); I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Hi guys. } The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Unfortunately you cant cancel your order. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Hour up until the showtime on December 30th, 2022 in every folder! var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; The reason I bought tickets on StubHub was the guarantee. var validatorLoaded=jQuery("#fake-form").validate({}); Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! I have a similar situation happen. The clause is designed to protect both buyers and sellers. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Shame on StubHub for conducting their business this way. Posted at 01:41h . When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. ', ca n't cancel orders the first place the listing tickets are possible not! and take advantage of this neat service whenever you need it. And yes the event/sale was back in 2020, but then cancelled due to Covid. So Stub Hub would get double the money if a seller cancels? So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. var i = 0; When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Okay. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. You will not be paid by Stubhub for the sale. Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. 01-19-2022 10:09 AM Rich Text; HTML; Preview; Quote. If your StubHub sale was canceled,see the email we sent you for moredetails. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Another way you might reach the company is by sending them an email. if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ } else { What happens if the even gets completely cancelled? The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! mce_init_form(); With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! msg = resp.msg; A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. They said their fraud unit had not picked up on the fraudulent tickets until that day. BBB Business Profiles may not be reproduced for sales or promotional purposes. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Join us for a free, virtual event for International Women's Day on March 8! All Rights Reserved. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. No. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Was this answer helpful? } You'll tell us what kind of seller you are. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. The company does have something they term FanProtect Guarantee in its User Agreement. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! This is ridiculous. Its no longer giving refunds, just coupons. Ontario-based events. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub notes it was the first to offer the 120% credit for canceled purchases. } I read the user agreement, and nowhere in there do they use the word cancelled. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. stubhub charged me for cancelled order. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. } catch(err) { We do still love going to events and want buying tickets online to be easy and safe. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. The fault lies with you alone. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. This means that out of my $495 sale, I only get $145 back. function mce_init_form(){ It is going to be your responsibility to contact Stubhub about this. } The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Did you find it helpful? This is how Stubhub knows the tickets were transfer. } StubHub ticket sellers are charged a 15% fee. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. As a matter of policy, BBB does not endorse any product, service or business. But people want their cash back now. Pretty frustrating.
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