all Off-Peak Returns). Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. Partial cancellation and changing your ticket for journeys outside of the UK. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. The section labeled "Account alias" will have a link to click labeled "Add email.". If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. Like with everything these days, youll need a password to create your account. Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. STEP 3: Click the " Refundable " icon and confirm it. 14. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. janedoe@trainline.com). If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. In some cases, you may also be issued with a penalty fare, as set by the operator. On the right pane click on the pencil icon in the Contact section. Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. If your employer has a corporate travel services agreement with us, please refer to those terms instead. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. Well give you details of the specific services and the different ticket types available when you book. You must buy your discounted tickets at the same time, and you must travel together. The discount card or subscription can then be refunded. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. Please read our guide on refunds and exchanges here. OUR SITE, AND ALL CONTENTS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. We are not responsible for any loss or damage that is not foreseeable. Company No. Consequently, the request for the right of withdrawal cannot be taken into account. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Call us on 002 3055 1995 to get help with existing bookings. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). UK next day delivery We use Royal Mail Special Delivery. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. Current wait 127. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). On the Facebook Settings page click on the General tab in the left pane. Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. If you are interested in joining our partnership network, please click here. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. Finally, click on Personal details and update your address. What is Complete Savings? We can refuse the creation of your account, or access to our booking service, for any legitimate reason. Registered address . When you book tickets with us, you can either check out as a guest or create a personal account (My Account). Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. How to do so? For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. VAT number: 791 7261 06. This will open Add Another Email Address box. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. Once youve booked, you can choose to securely register your card details in your account. Select "Email" under the "Contact info" tab. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). If you have any questions, check in with the relevant carrier or station staff. Create a New Account. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. Call us between 08:00 and 12:00 on Saturday. This includes National Rail, London Underground, DLR and London Trams. Type in the new address and make sure it has not already been taken . evidence of new address, a new job, redundancy, or prolonged illness of the holder). We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. For more information, please see our Privacy Policy. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. Choose which Google mailbox you want to alter. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Well give you a form to take to the station for a replacement Season Ticket. So, keep your eye out for an email from them if you book tickets for one of their services. Trainline publishes the names of its . If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. This data can be used in legal proceedings, in the same way as any written document. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Europe's leading train and coach booking app . An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. This minimum fare does not apply to: Click here to view the minimum fare. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. 27 Jan 2023. Cancelling/refunding your ticket for UK rail products. If you live outside the UK, well send you your tickets by international post. 540 talking about this. This minimum fare does not apply to: Click here to view the minimum fare. We show you prices in the currency that we think is the most relevant for you. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. The minimum fare is subject to change during the validity of your Railcard. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). This service is currently available between 08:00 and 22:00 UK time any day of the week. The Promo Code is subject to Trainlines terms and conditions (9.5). Please see 8.2 and 8.11 for specific Railcard conditions. The group must travel with you throughout the journey. The Federal Arbitration Act and federal arbitration law apply to this agreement. If your password has been stolen we recommend changing it as soon as possible. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . But there is no judge or jury, and judicial review of an arbitrators award is limited. We are represented by over 50 nationalities across five locations. Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. Depending on your old email provider, you may have to enter your email. . Calls from outside the UK may cost more. Trainline should have informed you about your canceled train trip. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. Click here to view the list of eligible ticket types. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. A 16-17 Saver gives you 50% off rail fares across Britain. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. I think if you had something in writing that shows. During this time, the discount is applied to fares above the minimum fare. Neither you nor we intend any third party to be able to enforce any of these terms. Customers from UK, for Eurostar and European journeys. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. Please note you cannot call us to make a booking. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). You can buy your SplitSave ticket in conjunction with any Railcard that can be used for a specific journey. Youre also agreeing that the card you pay with is yours (i.e. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. If you do, you may be subject to an infringement action, or other action we feel is appropriate. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. Please note you cannot call us to make a booking. 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