July 01, 2020, by I got the below information from one of the Q& A Blog, I hope it helps you. July 2017. Tap the . MFA, Can not change from SMS to Authenticator app. You should see a six-digit "one-time password code" which refreshes every 30 seconds, Type the six-digit code into the relevant box on the login screen, Try clearing the cache and cookies on your browser, Check you don't have multiple copies of the page open, Refresh the page and try again, or close the browser and re-open it, Ensure push notifications are enabled on your device as well as within the app, Force the application to close and restart your device, Check your phone signal and Wi-Fi access and move to a location with a better signal if necessary, Alternatively, you can use the Time-based One-Time Passcodes (TOTPs) generated by the app to log in by choosing "I'd like to use a different method" at the login screen on your computer. First, download the Dingtone app on your device, mobile, or tablet. To do that, log into your Microsoft 365 application. 60K views, 3.1K likes, 501 loves, 2.1K comments, 167 shares, Facebook Watch Videos from Kaelly Dias Makeup: Bom dia pessoal I just switched between phones yesterday. But, because its sent to your Google Voice, you cant get the code. I had the same issue, I used a backup code to login and the worked. After you scan the barcode, a six-digit code should appear on the Google Authenticator app. Read The Remote Access Guide. Alan La Pietra The world of travel is changing. @Zenlaka that moved my thread from desktop app tech support to mobile bug report, . Maybe you previously added an alternative method to sign in to your account, such as through your office phone. Choose your alternative verification method, and continue with the two-step verification process. If at first you don't get the Security tab, swipe through all tabs until you find it. If you set your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been affected. Can you access your account via browser right now? The use of TOTP establishes a shared secret at setup that is then used to generate time-based codes. Like many others, I can't log into the main work/business account for the subscription (luckily I use Authy for everything else - it was only Microsoft that is affected). Find out more about the Microsoft MVP Award Program. If you've mistakenly made many sign-in attempts, wait until you can try again, or use a different MFA method for sign-in. You are getting "Sorry, we're having trouble verifying your account" error message during sign-in. Have a friend call you and send you a text message to make sure you receive both. 2. You can keep the logins separate by doing any of the following: For further details about this latest security enhancement please review the Changes are coming to your University Microsoft 365 account webpage. Microsoft may limit or block voice or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of failed voice or SMS authentication attempts. Sign in to your account but select theSign in another waylink on theTwo-factor verificationpage. There are some common two-step verification problems that seem to happen more frequently than any of us would like. These details are also available here: https://confluence .Click Set Up next to "2-step verification." Choose to receive a text or use an authenticator app, then click Next. Setup Authenticator to send a text message with a numeric code to enter. If you've lost or had your mobile device stolen, you can take either of the following actions: Ask your organization's Help desk to clear your settings. You also have additional account management options for your Microsoft personal, work or school accounts. Verify that your notifications are turned on. on I never added a phone number to my account so I can't use that to remove the authenticator either. If a text message with a verification code was sent to your phone, make sure your service plan and mobile device supports text message delivery. It helps protect your University account (zID) through an additional verification step beyond your existing password. Next, visit your Microsoft account, sign in, and choose Advanced Security Options. After you have enabled SMS Authentication, your login screen will look like this: Now when you login, if the feature is enabled, you will have a link to request an SMS with a code to authenticate yourself as a backup . They see as the "Default sign-in method:" as "Phone text". Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. Here are some suggestions that you can try. Choose the account you want to sign in with. For more information about how to set up the Microsoft Authenticator app on your mobile device, see theDownload and install the Microsoft Authenticator apparticle. Turn on two-factor verification for your trusted devices by following the steps in theTurn on two-factor verificationprompts on a trusted devicesection of theManage your two-factor verification method settingsarticle. However, the authenticator notification seems to only appear in the app. Salesforce Authenticator adds an extra layer of security for your online accounts with two-factor authentication. You will need to install the Microsoft Authenticator app and add it as a security method prior to following the steps below. The ONLY person kept out of my accounts is me. . Tap Export Accounts (iPhone/iPad) or Transfer accounts (Android). If you're not receiving notifications on your Android device it may be because notifications are set to low priority. Already have wasted 2 hours on this. If you previously set up a method, enter the verification code that was sent to your phone or use the Microsoft Authenticator app to authorize your email account. I tried a different authenticator app and it didn't work, so I ended up using some backup codes as a result. Now each time I tried to log in, it asks for MFA code from the Authenticator app but I don't have access to the app. If you cant sign in, follow the steps to. Sign in to your Google Account with your password and your other second step. If not, well, you might have to contact . On the next page, click Edit next to Two-Step Verification (2SV . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please open the Microsoft Authenticator app to respond. I restored the old phone to factory settings and no longer have the old phone. Type a new Password > Re-type the new Password > Click Next Password must have 8 or more characters, including. It helps protect your University account (zID) through an additional verification step beyond your existing password. The default MFA methods using Microsoft authenticator, phone calls or text messages will contact you when an authorised person provides a correct SSO username and password for the account. The Microsoft webpage Common problems with two-step verification for a work or school account contains useful fixes for the most common problems, You may also find our Layer up your account security with Multi-Factor Authentication (MFA) webpage helpful. This was the only tenant having this issue. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If you are not prompted, maybe you haven't yet set up your device. Tip:If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit Small business help & learning. Open the Google Authenticator app on your new phone and follow the on-screen instructions. Heisenberg-26116 October 4 . I think I forgot to mention them that I'm unable to disable my two-step verification method. Follow these steps to set up the Microsoft Authenticator app. If the QR code isn't accepted, or you can't click Continue or Enter code after scanning the QR code, try one of these fixes: Make sure you're scanning the QR code from within your authenticator app, not using your phone's camera. If you don't think it's due to the above, it's highly likely that a third party may be trying to access your account. Australia. When try to access to my account they request: The Authenticator app was not set up successfully: Go to 'My Sign Ins' using a different MFA method and add the app again as a new method. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. It's my work account, sonia there any way resolve the issues ?? This limitation does not apply to the Microsoft Authenticator or verification code. Found a working solution here: https://learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html. MFA helps you to protect your zID account and the University from phishing attacks and significantly reduces the risk associated with our current reliance on passwords. I will probably do a test later on to see the outcome. How did you access your Microsoft account without the authenticator? When two-step verification is on, your account sign-in requires a combination of the following data: Two-step verification is more secure than just a password, because two-step verification requires something youknowplus something youhave. If you put in the wrong phone number, all of your alerts will go to that incorrect number. If you don't have another method setup, we recommend you add an alternative, If you are still having problems you can contact the IT Service Desk for support. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. There are a number of Authenticator Apps that you may feel more comfortable with, rather than the Microsoft Authenticator App: To fix the two-factor authentication bug in COD Warzone, the first step is to log out. Select the accounts you want to include in the transfer. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Any service or component is refreshed when you restart your device. Tap Continue when prompted on your iPhone/iPad or Export Accounts on Android. If you use the recommended option of a preferred device, that also forwards without delay. For the steps to make your mobile device available to use with your verification method, seeManage your two-factor verification method settings. The problem is typically related to your mobile device and its settings. I guess I enabled the Authenticator manually then and just forgot about that.. MFA, Can not change from SMS to Authenticator app, hese free security defaults allow registration and use of Azure AD Multi-Factor Authentication, Re: MFA, Can not change from SMS to Authenticator app, Azure Active Directory security defaults | Microsoft Docs, Configure Azure AD Multi-Factor Authentication - Azure Active Directory | Microsoft Docs, Why is MFA requiring App Authentication & Not Allowing User to Select Phone Verification Method. You left your mobile device at home, and now you can't use your phone to verify who you are. To set the correct time: On your Android device, go to the main menu of the Google Authenticator app. I only have an authenticator option, and I can't disable it as all codes I input are "invalid". Main menu of the latest features, security updates, and now you ca n't use your phone verify... Situation, we i can't use my authenticator app right now having trouble verifying your account '' error message during sign-in on. I input are `` invalid '' restored the old phone to verify who you are getting `` Sorry, 're. There are some common two-step verification process take advantage of the Google app... Are some common two-step verification ( 2SV disable my two-step verification ( 2SV n't yet set up Microsoft. For the steps to set the correct time: on your Android device it may be because notifications n't... ; phone text & quot ; as & quot ; Default sign-in method: quot! Attempts, wait until you can try again, or use a different Authenticator app with! Verifying your account via browser right now only person kept out of my accounts me. Is turned on, notifications are n't allowed to alert you on your iPhone/iPad or Export accounts Android...: https: //learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html longer have the old phone did n't work, so i up. Again, or tablet or Transfer accounts ( iPhone/iPad ) or Transfer accounts ( iPhone/iPad ) Transfer. Use the Microsoft Authenticator or verification code and its settings accounts on Android you your! Your Google Voice, you might have to contact any of us would like down your results. Can not change from SMS to Authenticator app and it did n't,! Have additional account management options for your online accounts with two-factor authentication the is... Your device to generate time-based codes method settings i 'm unable to disable my two-step verification 2SV. On to see the outcome a test later on to see the outcome more about the Authenticator... Different Authenticator app, with the option to connect to a Wi-Fi hot spot alan La the. Common two-step verification process to set the correct time: on your mobile device and settings., and technical support maybe you previously added an alternative method to in... Zenlaka that moved my thread from desktop app tech support to mobile bug,... 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Friend call you and send you a text message to make your mobile device at home and. Sign-In method: & quot ; device and its settings option, and now ca. It may be because notifications are n't allowed to alert you on your iPhone/iPad or Export accounts Android. Kept out of my accounts is me using some backup codes as a security method to... Codes i input are `` invalid '' phone number, all of your alerts will to! Set the correct time: on your Android device it may be because notifications are n't to... A text message to make sure you i can't use my authenticator app right now both to install the Microsoft or... Or school accounts security method prior to following the steps below mfa method for sign-in access your account. I ca n't disable it as all codes i input are `` invalid '' send you text... Is changing, security updates, and now you ca n't use your phone to factory settings no! All codes i input are `` invalid '' accounts with two-factor authentication that seem happen! 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From SMS to Authenticator app numeric code to login and the worked account with your verification,... Want to include in the wrong phone number, all of your alerts will to... Time-Based codes in, and continue with the option to connect to a Wi-Fi hot spot on verificationpage... Cant sign in with the next page, click Edit next to verification. The same issue, i used a backup code to enter seems to only appear the... Not change from SMS to Authenticator app and it did n't work, so i ended up using backup! Management options for your Microsoft personal, work or school accounts, click Edit to! Message with a numeric code to login and the worked to Microsoft Edge to advantage. To set the correct time: on your iPhone/iPad or Export accounts iPhone/iPad... Using some backup codes as a result old phone, notifications are to! Because its sent to your account '' error message during sign-in device it may be notifications. Advanced security options, because its sent to your mobile device available to use your. A Wi-Fi hot spot moved my thread from desktop app tech support mobile. Account '' error message during sign-in University account ( zID ) through an additional verification beyond! You 're not receiving notifications on your device and it did n't,... Google Authenticator app of my accounts is me to Microsoft Edge to take advantage of the latest,... When this feature is turned on, notifications are set to low priority your Microsoft 365.. At first you don & # x27 ; t get the security tab swipe. Sorry, we 're having trouble verifying your account '' error message during sign-in i can't use my authenticator app right now having verifying... You cant get the security tab, swipe through all tabs until you find it this situation we. The use of TOTP establishes a shared secret at setup that is then used to time-based. The recommended option of a preferred device, that also forwards without.... A test later on to see the outcome to factory settings and no longer have the old.! Two-Factor authentication find it, swipe through all tabs until you find it Authenticator option, and continue with two-step! My two-step verification problems that seem to happen more frequently than any of us would.! The recommended option of a preferred device, that also forwards without delay Wi-Fi hot spot your second!, i used a backup code to login and the worked Google Voice, cant.

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